HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections -
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from seller warehouse within 72 hours after the order is placed and the payment is received.
Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
We use a high security checkout procedure on our site to protect both the customer and us. This extends our processing time to 1 days as we fully verify our customers and fulfil orders.
Following this your package will arrive between 1-3 business days depending on your geographic location and availability of stock.
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used*
ORDER & TRACKING
When you place an order, our manager will call you back. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 1-3 business days.
All orders are processed including QA process, testing and packing within 1-3 business days of the order being placed.
FREE Standard Shipping for all Orders
All orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
Your time is invaluable, we won’t waste it.
Your product will arrive within 1-3 days depending on your shipping address.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase.
Please check refund amount here: Refund Policy.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
We do not refund shipping cost. Return shipping is to be paid by the Buyer.
See more about our return policy here: Refund Policy .